I arrived at hilton and told i had a cancelled reservation. I wish i would have left them. Had to pay " resort" fee but was not informed so i paid for something i didnt use. Also i fell on their slick outdoor tile and aftef i fell they placed rugs down so no one else...Read more
I am trapped in an elevator that has malfunctioned at Hilton Garden Inn in Mount Laurel NJ. No responded to the help call button nor to the alarm button. I used my cell to call front desk. They called fire department. I'm waiting and am late for my business meeting.
My wife and I were part of a wedding group. We were told by the groom that rooms would be $189 per night. When we made our reservation we were told there were no other rooms at that rate. We were given a room next to one of the $189 rooms at $209/night. We were told it...Read more
I didn't like
We took our family for a little getaway in Dallas during Spring Break, and thought it would be fun to stay in a nice hotel. The hotel itself is nice, the rooms are just okay, but my complaints are really about all the extra fees that they do not inform you about at...Read more
I travel all of the time. At least once or twice a month I am in a hotel somewhere. I made a hotel reservation recently over my cell phone. I later found out that plans had changed and I needed to cancel. When I called to cancel, I was told that I purchased...Read more
Former Chef/Cook wrongfully terminated due to my complaints ( from day 1) about being harassed and bullied. Each incident was reported to my kitchen manager and was told to " Be A Big Girl you are strong you can handle it". Only to be pushed to the point manager had to...Read more
How we were scammed by the Hilton. They lied and misrepresented their timeshare to get us to accept an offer to purchase a timeshare; and, then, they used a contract that is structured to protect themselves from their misrepresentations and lies. This occurred in...Read more
By far the worst hotel stay ever! The toilet in our room overflowed through no fault of ours and the maintenance man was snotty and apathetic, saying there were no other available rooms. My children (14, 12 and 9 at the time) were very well-behaved and I supervised...Read more
We were staying in hilton hawaian village for nine nights. Awfull expierience stRted when we had to leave the room to go smoking. We demanded to change hotels as our original reservation said smoking room. But that was just the beginning. Front desk said the site was...Read more
Booked 2 rooms for Aug 28 going to concert. They booked our rooms for July, THEY BOOKED THE WRONG DATE We paid for the rooms and now they booked it wrong and keep our money as a no show. We spent a hour on the phone trying to fix this and they were the rudest people....Read more
Do you have something to say about Hilton Hotels And Resorts? What happened? What can we help you with?