This is the third time I have had Otis as service contract over the years, not by choice, and the plain old suck! Work is never performed to par, they are happy to give good service on overtime and inspections go incomplete by months.
Like I said, they suck! I will go with other companies at any time the discretion is put into my court. I have broken every contract for lack of performance. Never ever ever ever ever ever ever ever ever would I hire them.
They want alot of words here but pretty easy to sum it up.
If you are currentoy using them you know where I am coming from if you actually look at their equipment. Don't drop anything in the elevator shaft as they will be glad to charge overtime for that as well.